Last updated: 22 March 2026
Metapass Group Pty Ltd (ABN 94 671 039 455) ("Metapass", "we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected by Metapass through our website at metapassgroup.com, as well as through email correspondence, contact forms, and other direct interactions with us.
The types of personal information we may collect include:
We do not collect sensitive information (such as health, racial, or political information) unless you voluntarily provide it to us.
We collect personal information in the following ways:
We collect and use your personal information for the following purposes:
We will not use your personal information for purposes other than those described above without your consent, unless required or authorised by law.
Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how our site is used.
We use Google Analytics to collect de-identified data about website traffic and user behaviour. Google Analytics uses cookies to gather information such as the pages you visit, how long you spend on our site, and how you arrived at our site. This data is aggregated and does not personally identify you.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Most web browsers allow you to manage cookie preferences through their settings. You can choose to block or delete cookies, though this may affect the functionality of our website. For more information, refer to your browser's help documentation.
We may disclose your personal information to:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Where we no longer need your personal information, we will take reasonable steps to securely destroy or de-identify it.
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).
Some of our service providers (such as website hosting and analytics providers) may store or process data outside of Australia, including in the United States and the European Union. Before disclosing personal information overseas, we take reasonable steps to ensure that the recipient handles your information in accordance with the APPs.
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, please contact us using the details below.
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any third-party site you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:
Metapass Group Pty Ltd
Email: info@metapassgroup.com
We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).